Return Policy

Effective Date: 15.06.2024

1. Overview

Welcome to Patti Thotti! We strive to ensure your satisfaction with every purchase. This Return Policy outlines our guidelines on returns and exchanges for products purchased directly from our website or mobile application ("Services").

2. Eligibility for Returns

- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving the item to be eligible for a return or exchange.

- Incorrect Product: If you receive an incorrect product, please notify us immediately so we can rectify the issue.

3. Non-Returnable Items

- Perishable Goods: Due to the nature of our organic products, perishable goods such as fresh produce or other consumables are non-returnable.

- Hygiene Products: For health and safety reasons, hygiene products (e.g., skincare, personal care items) cannot be returned.

4. Return Process

To initiate a return, please follow these steps:

- Contact Us: Notify our customer service team via [email/phone] within [number of days] days of receiving the product.

- Provide Details: Provide your order number, the reason for the return, and whether you prefer a replacement or refund.

- Return Authorization: After receiving your request, we will provide you with instructions on how to return the item.

5. Refunds or Exchanges

- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

- Exchanges: If you prefer an exchange, we will ship the replacement item(s) once the returned item is received and processed.

6. Shipping Costs

- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

7. Contact Us

If you have any questions about our Return Policy, please contact us at the footer